Frequently Asked Questions
1. How do I contact Bingey regarding my order?
Whatever happens to your order, you can contact us via support@bingey.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
2. When will my order be shipped out?
Once we receive your order, we will process it within 48hrs and ship by the 3rd day from Monday to Friday. Any orders placed on the weekend willbe submitted on the first business day.
3. What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-6 business days) are estimates and may vary due to external factors outside of Costway, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
4. How do I cancel my order?
Please send the cancel request to support@bingey.com on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we can assist you in processing a return, but the customer will be responsible for all associated fees for the return.
5. What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
6. What if I have received a damaged order?
Please send the photos of any damaged item to with the valid order information. Our customer service team will respond to you at support@bingey.com within 48 hours and help you resolve any problems.
7. What is the warranty of my item?
All items come with a guarantee 30 day warranty from the date of purchase. We will cover any cost occurred due to item quality issue.
8. How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 30 days of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Bingey to process your refund.
9. Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.